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Got a Question?
Do you ship internationally?
Yes, we do ship internationally to North, Central, and South America. International customers are responsible for all duties, taxes, brokerage fees, and any other related import fees. For orders going to EMEA please contact Marine Accessories BV at +31 252 284 250. For orders going to APAC please contact BLA at 1300 252 725.
How long will shipping take?
Our products are shipped from Knoxville, TN and take 1 to 5 days to arrive depending on your location on the map. <img src="https://d2v1xobx8qu3lm.cloudfront.net/media/faq/map.png" alt="" /> Note: Monster Tower biminis ship 10-14 days after purchase.
Is there a TurboSwing warranty?
Yes, the turboswing warranty covers parts and workmanship for 5 years.
I am missing items from my order?
Please give us a calll at 1-855-228-8726.
What is the TurboSwing return policy?
TurboSwing is backed by a 30 day return policy.
Can I purchase directly from TS or do i have to go through a dealer?
You can purchase direclty from TS or your local dealer.
How do I return a product?
Please give us a call at 1-855-228-8726 to have our customer service representatives create you a RMA. Returns sent in without an RMA are likely to not be refunded.
I did not receive an invoice and/or a tracking number for my order?
Please confirm your email address is correct with your order, give us a call to get this updated.
I ordered tubes and did not receive them with my shipment?
Our tubes are shipped from WOW directly, please call us to obtain an additional tracking number. Your tube should arrive 1-2 days after your TurboSwing.
My order was suppose to ship today, but I did not receive shipping or tracking info.
Your email may have been entered incorrectly, for more information on tracking or further questions please give us a call, 877-778-6937.